National Geographic Maps
Technical Support
     
 
   General
Printing and Display
     
     Cannot find search database Acrobat reader and NG maps manual
     Error: Rundll-C:\WINDOWS\SYSTEM\QUICKTIME.CPL Printing on large format plotter printers
     Fatal exception OE has occurred  
     NGMAP.EXE caused an IPF module unknown  
     Sound does not play properly  
     Will not run on Win NT/2000  
     External entry data could not be retrieved  
     How do I tell what maps are on what disk?  
     Notice for Windows XP users  



General

Cannot Find Search Database
Description: When you click on the National Geographic Maps 2.0 icon, a message indicates "Cannot Find Search Database."

Solution: The issue is caused by not using 32-bit drivers in your Windows operating system. Installing 32-bit drivers will resolve the issue.
  1. Click on the Start button, select Settings, and then choose Control Panel.
  2. Double-click on the System icon.
  3. Click the Performance tab.
  4. The line next to File System should read 32-bit.
  5. If necessary, contact your computer manufacturer for assistance in obtaining and installing the 32-bit drivers for your machine. Usually these are free of charge.
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Error:Rundll-C:\WINDOWS\SYSTEM\QUICKTIME.CPL
Description: While attempting to install QuickTime® for National Geographic Maps 2.0 a message appears as, "Error:Rundll-C:\WINDOWS\SYSTEM\QUICKTIME.CPL." The installation of QuickTime® will continue, but upon trying to use QuickTime®, the error message, "QuickTime cannot find the file QuickTime.CPL" may also appear. The QUICKTIME.CPL file is required to run QuickTime.

Solution: The simplest way to resolve the issue is to delete all files from the Temp directory. The Temp directory may contain files from previous installations that are interfering with the installation of QuickTime®. (Under Windows 95, this Temp directory is located in the path C:\Windows\Temp. Under Windows NT 4, this Temp directory is located in the path C:\Temp.)

To delete the temporary files in your Temp folder for Windows 95/98:
  1. Double-click My Computer.
  2. Double-click on the C: drive.
  3. Double-click on the Windows folder.
  4. Double click on Temp folder.
  5. Click Edit on the menu bar and choose Select All.
  6. Click File on the menu bar and select Delete. Respond with Yes or Yes to all when prompted.
  7. Insert Maps CD #1 in the CD-ROM drive. Click on the Start button and select Run.
  8. Type X:\QUICKWIN\QT3W95.EXE in Open line (where X represents the letter of your CD-ROM drive.) Click on the OK button. QuickTime® should now install.
  9. Run the National Geographic Maps and the issue should be resolved.
To delete temporary files in you Temp folder for Windows NT:
  1. Double-click My Computer.
  2. Double-click on the C: drive.
  3. Double click on Temp folder.
  4. Click Edit on the menu bar and choose Select All.
  5. Click File on the menu bar and select Delete. Respond with Yes or Yes to all when prompted.
  6. Insert Maps CD #1 in the CD-ROM drive.
  7. Click on the Start button and select Run.
  8. Type X:\QUICKWIN\QT3W95.EXE in Open line (where X represents the letter of your CD-ROM drive.) Click on the OK button. QuickTime® should now install.
  9. Run the National Geographic Maps to be sure that the issue has been resolved.
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Fatal Exception OE Has Occurred
Description: While running the National Geographic Maps 2.0 an error message appears indicating "Fatal Exception OE has occurred." This usually means there is a conflict between your video card driver and the QuickTime Movie Player.

Solution: There are several solutions offered here. Please try them in the following order.

A. Set the QuickTime control panel to Safe Mode (GDI Only):
  1. Click on the Start button, select Settings, and then Control Panel.
  2. Double-click the QuickTime icon (it will be silver/gray with a blue "Q" or any QuickTime icon without 32 in the name).
  3. You will see a drop-down menu at the top if you are in the correct control panel. Note: If you selected a control panel with a bottom button that says More, then you are in the wrong control panel. Close this control panel and select the one described in step two.
  4. Select Video Settings in the drop-down menu.
  5. Click on Safe Mode (Graphical Device Interface).
  6. Click on the X at the upper-right corner to close the control panel.
  7. Click on the Yes button to save the changes as prompted.
  8. You should now be able to run National Geographic Maps.
If this does not resolve the issue, proceed to the next set of instructions.

B. Lower the hardware acceleration.
  1. Click on the Start button, select Settings, and then click Control Panel.
  2. Double-click the System icon.
  3. Click the Performance tab.
  4. Click on the Graphics button near the bottom of the window.
  5. The Hardware Acceleration should be set to Full. Slide the button two notches to the left.
  6. The label below the Acceleration bar should now read "Basic Accelerator Functions."
  7. Click on the OK button and close the System Properties window.
  8. Click on the Yes button when prompted to restart your personal computer.
  9. After Windows has loaded, the program should run.
If this does not resolve the issue, proceed to the next set of instructions.

C. Update the video card driver on your computer.
  1. Consult your Windows documentation for instructions. This should involve downloading and installing a file from the Internet.
  2. Test the program to see if the problem has been resolved.
If updating your video card driver has not resolved the problem, please contact technical support for further assistance.

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NGMAP.EXE Caused an IPF in Module Unknown
Description: While running National Geographic Maps 2.0 a message appears as, "NGMAP.EXE caused an IPF in module Unknown."

Solution: This problem is usually resolved by reinstalling QuickTime® from the Maps CD #1. If the issue remains unresolved after performing that procedure, then perform the steps outlined in the solution for the issue "Fatal Exception OE."
  1. Click on the Start button and select Run.
  2. In the Open line type: X:\QuickWin\QT3W95 (where X represents the CD-ROM drive) and then click the OK button.
  3. Install QuickTime®.
  4. After finishing the installation of QuickTime®, run National Geographic Maps 2.0. If the issue remains unresolved, please refer to the "Fatal Exception OE Has Occurred" issue and perform the steps outlined in he solution for that issue.
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Sound does not play properly
Description: When viewing a video or a time line, the program's audio components produce a static noise. This bug appears only on specific Gateway computers, and only when using the earliest version of National Geographic Maps.

Solution: A downloadable file is available which will correct this problem and allow the sound to play normally. Simply click here to download this patch file. Save the file to your desktop, double-click the file’s icon, and follow the on-screen instructions.

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Printing and Display

Acrobat Reader and NG Maps Manual
Description: The electronic manual for National Geographic Maps 2.0 is installed on your hard drive when you install the program. To view this manual you must also install Acrobat Reader 4.0 or higher.

Solution: If you are having a problem installing Adobe Acrobat Reader, please follow the steps below.
  1. Insert Maps CD #1 in the CD-ROM drive.
  2. Click on Start and select Run.
  3. Type D:\Aol40\rs40eng.exe on the run line. (where D represents the CD-ROM drive on your computer) and then click the OK button.
  4. Follow the on screen instructions to install Acrobat Reader.
If for any reason the installer does not complete and you have Internet access, please download the latest version of Acrobat Reader (4.05 or higher) from Adobe.

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Printing on Large Format Plotter Printers
Description: When printing from National Geographic Maps 2.0 with a large format plotter- style printer your printer server may require between 1 GB to 2 GB of hard disk space to spool your print job.

Solution: Before you print:
  1. Make sure you have the most current updated printer drivers.
  2. Make sure your server has at least 1 GB to 2 GB of hard disk space available.
  3. If you have an HP Design Jet 2500, be sure to monitor your print job by activating your HP Design Jet 2500 status window. This is done by clicking on the Start button and selecting Settings - Printers. Then double-click on the HP printer you are using to bring up the print status window.
If you need further assistance with an HP printer Contact HP Technical Support for Large Format Plotter Printers on the web or by phone at +1 208 323 2551.

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Will Not Run on Win NT/2000
Thank you for contacting us, although we are sorry to advise you that this software is not compatible with Win 2000, WinPro or NT.

The program will run on Windows 95, 98, and ME. Windows 95, 98, and ME are operating systems made for running home users, these operating systems use FAT 16 or FAT 32 file structure. Windows NT and Windows 2000 are totally different operating systems from Windows 95, 98, and ME. Windows NT and Windows 2000 were created to work in a business environment, networking, security and remote accessing, etc, they run the file structure NTFS. Even if you change it to Fat 32 Windows 2000 does not use or access the hardware and drivers in the same way. There are not any updates or patches to make the product work on Windows NT or 2000 because of this. There are a few misconceptions about Windows 2000 Professional. Windows 2000 Professional is the Workstation version of the NT 5/Windows 2000 line. It is the Client for the Windows 2000 Advanced Server. Windows 2000 is an OS geared for networking in a controlled business environment. All programs MUST adhere to the rules of Windows NT, which means that the program cannot access hardware directly. Most programs use the Direct X API as a guide or a map to the hardware. NT will not allow this.

Because programs are developed the year previous to their release, Macintosh and/or Microsoft do not always have their beta versions of new software available for testing in time for the developers to enable the new OS compliance features. For programs we update annually, the necessary changes are incorporated in the next release.

We thank you for considering this product and apologize for any inconvenience.

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External Entry Data Could Not Be Retrieved
Follow these steps in order:
  1. Be careful when removing or placing a CD in the disk holder of this product that you do not touch the back side of the CD with your fingers.
  2. Try to clean the CD by running it under warm tap water and then drying with a lint-free cloth.
  3. Insert the same CD, now cleaned and dried, into the CD-ROM drive and attempt to launch the program.
  4. If the program still doesn't work, then start the program from another CD (preferably one that has never been used).
If the program works with one CD but not the other after washing, then the issue is possibly due to a damaged CD. Contact Customer Support by e-mail at cdromsupport@nationalgeographic.com.

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How Do I Tell what Maps Are on what disk?
Here is a guide to the maps organized by CD:

CD 1 - Australia, Installer CD 2 - World (i.e., general), Space, Africa, Asia, South America CD 3, 4, and 5 - North America, including Canada and Mexico. CD 3 contains the eastern half, while CD 4 contain the western half. There are exceptions.

CD 3 - Alaska.

CD 5 - Canada, most of.

CD 5 - Mexico.

CD6 - Europe, Asia, South America. CD7 - Middle East, Asia. CD8 - Oceans, Antarctica.

Here is a guide to the maps organized by continent or country:

Africa - CDs 2, 6, and 7. Asia - split among CDs 2, 6, and 7. Australia - CD 1. Canada - split among CDs 3, 4, and 5. Europe - CD 6. Mexico - CD 5. South America - CD 6 (mostly) and 2. The United States - CDs 3, 4, and 5.


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Notice for Windows XP Users
We're sorry but some of our software is not 100 percent compatible with the Windows XP operating system.

Many of our programs were developed prior to XP's release to the market. XP has a different file structure and program requirements. Currently there are no patches or upgrades to accommodate these differences.

However, XP has the Program Compatibility Wizard which can help XP run programs developed under previous versions of Windows. To activate this feature:

  1. Click on the Start button.
  2. Go to All Programs then Accessories.
  3. Select the Program Compatibility Wizard.
  4. Select for it to look into the CD drive.
  5. Choose for it to run in Windows 98/ME mode.

Most of our programs were made to run on the Windows 95 file structure of Windows 95, 98 and ME—not the Windows NT file structure of Windows NT and 2000.

Please Note: If the software has installed successfully you can right-click on the icon and left-click on Properties; at the top-right you will see a Compatibility tab; this will give you the option to run in Windows 95, 98 and NT mode, 256-colors, ME, etc.

Another alternative would be to make a dual-boot partition. This option allows you to have two operating systems on one hard drive. However, this should be done with the help and support of the correct Technical Support organization and setup for this option is beyond the scope of our services.

E-mail Customer Support: cdromsupport@nationalgeographic.com

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