National Geographic Trip Planner
Technical Support

Printing and Display

Unable to print map when zoom is at maximum
Description: When viewing most or all of the map (at a scale of 167 to 421 miles*) the screen will not print.

Solution: You must zoom in on the map before you print. Draw a box around a section of the map that you want to zoom in on or use the Zoom bar at the bottom right of the program screen. If the scale is less than 167 miles* the print map option will be enabled.

*Note the scale is relative. The numbers presented here assume that there is no route created or that the Trip Plan part of the window has been hidden.

Back to top

City names are invisible or hard to read on an HP printer
Description: When printing output from the National Geographic Trip Planner Platinum 2000 with a Hewlett-Packard LaserJet 4 printer, the city names are hard to read or invisible.

Solution: To resolve this problem, install the Hewlett-Packard® LaserJet IIISi printer driver as a secondary driver and increase the printer memory by at least an additional 4 MB. To do this follow these steps:

1. Click on the Start button, select Settings, and then click Printers.
2. Double-click Add New Printer. The Add Printer Wizard will open.
3. When prompted, select Hewlett-Packard in the Manufacturers area on the left.
4. Select LaserJet IIISi in the printers area on the right. Click on next.
5. Click on next again.
6. Click on the No button when the prompt asks, "Do you want Windows based programs to use this printer as the default printer?" Click the Next button.
7. Click on the No button when the prompt asks, "Would you like to print a test page?" Then click on the Finish button. You may be prompted for a Windows CD at this point.
8. After the printer driver files are copied, you should be able to print properly from the Trip Planner by choosing the IIISi in the Print window.
9. Select the HP LaserJet IIIsi by clicking once on the icon.
10. Click File on the menu bar and select Properties.
11. Click on the Device Options tab. The top item in this tab is a drop-down menu for Printer memory. A valid range for the IIIsi print driver is from 1 to 17 MB.
12. Click on the OK button in this window to save the memory setting you chose.
13. Try printing from the Trip Planner and see if the results are acceptable. Make Print Memory adjustments as necessary until the issue is resolved.

• If you know how much memory your printer has, then choose the closest whole number from this drop down menu.
• If your printer has a partial megabyte, then round up.
• If you are unsure what to choose, it is safe to experiment. A setting of 4mb will most likely suffice.
• If you encounter printing errors, you may increase the printer memory and then see if the issue is resolved.

Back to top

How to print a map legend/key
Description: The legend in this program was intended as on-screen help only. No provision for printing the legends from within the program is provided. However, the legend is in a universal file format that can be printed from outside of the program if you wish to do so.

Solution: The legend files can be printed through a regular web browser. To print these files, follow the instructions below:

1. Identify the type of legend that you wish to print by its associated file:
   • The Symbol Legend (helpsymb.htm).
   • The Map Legend (helpmap.htm).
   • The Abbreviation Legend (helpabbr.htm).
2. Click on the Start button, select Find, and then choose Files or Folders. The Find All Files dialog box will now open.
3. Verify that the Name & Location tab is active, and type one of the three files in the Named line:
• helpsymb.htm
• helpmap.htm
• helpabbr.htm
4. Select the letter of your CD-ROM drive in the Look In line, and click on the Find Now button to begin the search.
5. Double-click on the desired file in the search results. Your Web browser will now open and display the legend file you selected.
6. Print the file by selecting the print function of your browser. Your legend will now print.

Back to top

Roads and graphics are missing from the map
Description: On the map screen roads and highways do not appear, although the city and highway labels are visible.

Solution: Your computer's video driver may need to be updated or your graphics performance settings may need to be adjusted. To do this, follow the instructions below:

1. Click on Start, select Settings, Control Panel.
2. Double-click on the System icon and the System Properties window will open.
3. Click the Performance tab and then click on the Graphics button. The Advanced Graphics Settings dialog box will open.
4. Click on the pointer of the slider bar labeled Hardware Acceleration.
5. Slide the pointer to the left one notch. It should now be on Most Accelerator Functions or All Accelerator Functions.
6. Click OK then click Close.
7. Click Yes when prompted to restart your computer. After you have returned to Windows, launch the program to see if the issue is resolved.

• If you are still having problems, repeat the steps above and try lower Advanced Graphics Settings. However, we do not recommend that you try No accelerator functions.
• If you wish to avoid using the lower settings, or the lower settings do not resolve the issue, you should update your video driver. Please contact your computer manufacturer or consult the Microsoft Windows documentation for help with this procedure.

Back to top

Text of trip plan doesn't print large enough
Description: Some users of the product may prefer to print the Trip Plan with larger text.

Solution: Use the edit feature to copy the trip plan to your clipboard, and then paste it into a word processing program. To do this, follow the instructions below:

1. Click on the Edit menu.
2. Select Copy - Trip Plan.
3. Click OK on the "The Trip Plan has been copied to the Clipboard" message.
4. Open your favorite word processing program.
5. Click on the Edit menu and choose Paste.
6. Edit the Trip Plan in the word processor as desired.
7. Choose any font and/or size that will make the Trip Plan easier for you to read.
8. Print the Trip Plan.

Back to top

Street Locator

Lat/Long displayed on the PC screen does not match that of the attached GPS device
Description: When comparing the formats for displaying latitude and longitude, the National Geographic Street Locator may use a format that is different from your Global Positioning System Unit (GPS unit). The Street Locator uses a decimal-degree format, where the decimal represents hundredths of a degree. An example of the two-digit decimal-degree format is 49.87. By contrast, your GPS unit may use a degrees and minutes format. An example is 49 (Degrees) 52.524 (Minutes). Some GPS systems may further vary this format.

Solution: The formats are convertible. Follow the instructions below to convert the Street Locator format to the format used by your GPS unit:

1. Continuously multiply the decimal remainder of the latitude or longitude by the number 60 to convert from a decimal latitude/longitude format to minutes or seconds.
2. For example, if the latitude/longitude is 42.03, then:
   • Multiply 0.03 by 60 = 1.8 to calculate minutes
   • Multiply 0.8 by 60 = 48 to calculate seconds
   • Thus, 42.03 = 42 degrees, 1 minute, 48 seconds.

Use the following steps to convert the format used by your GPS unit to the Street Locator format:

1. To convert the latitude/longitude format of degrees, minutes, and seconds to the decimal format, first divide the minutes by 60 and divide the seconds by 3600. Then add the two results.
2. For example, if the latitude/longitude is 42 degrees, 1 minute, 48 seconds, then:
   • Divide 1 by 60 = 0.016666666
   • Divide 48 by 60 = 0.013333333
   • Add the items 42 + 0.016666666 + 0.013333333 = 42.03
   • Thus, 42.03 is the latitude/longitude in the format used by Street Locator.

Back to top

X:\DATABASES\NGS.MDB is not a valid path
Description: While attempting to launch the Street Locator from the program icon, you may receive the error "X:\DATABASES\NGS.MDB is not a valid path. Make sure that the path name is spelled correctly and that you are connected to the server on which the file resides." (X represents the letter of your CD-ROM drive).

Solution: This message appears when some or all of your drives are using the MS-DOS compatibility mode and/or your computer has device manager conflicts. To determine if your computer is configured properly:

1. Click on the Start button, select Settings, and then click the Control Panel.
2. Double-click the Systems icon and the Systems Properties dialog box will open.
3. Click the Performance tab and read the information next to the File System line.
4. If this line states anything other than 32-Bit, refer to the contact information below.
5. If this line states 32-Bit, click on the device manager tab.
6. If any items in the device manager have a conflict, an icon with a yellow circle containing a black exclamation point will appear. If you see any of these icons refer to the contact information below.

• Contact Information: If your computer is new, you haven't upgraded any hardware, and you haven't upgraded your operating system (the version of Windows hasn't changed since you purchased your computer) contact the manufacturer of your personal computer.
• If you purchased a new piece of hardware such as a CD drive, hard drive controller, motherboard, or sound card, contact the manufacturer of that device or the company that installed the device.
• If you upgraded to a newer version of Windows by purchasing a CD from any company other than the one that manufactured your computer, contact Microsoft.
• If you upgraded to a newer version of Windows by purchasing a CD or receiving a free CD from your computer manufacturer contact that company.

Back to top

Unable to print map when zoom is at maximum
Description: When you are viewing most or all of the map (scale of 168 to 422 miles*) you will not be able to print. Both the Print button and the Print item in the File menu are grayed out.

Solution: You must zoom in on the map before you print. Draw a box around a section of the map that you want to zoom in on, or use the Zoom bar at the bottom right of the program screen. If the scale is less than 168 miles* the print option will be enabled.

*Note: The scale is relative. The numbers presented here assume that there is no route created or that the trip Plan part of the window has been hidden.

Back to top

Using a Garmin GPS III
The National Geographic Street Locator insufficiently detects the presence of the Garmin GPS III device. On occasion the Street Locator detects the GPS device but a comparison of the coordinates shows great differences. The issue is due to the type of mode chosen on the GPS device and is resolvable. You must choose a mode that is NMEA 0183 version 2.0 compliant. The mode must also send a real-time stream of data to the Street Locator. Consult the manual for further reference and then follow the steps for setting the device to NMEA 0183 2.0. Once the GPS device meets the mode requirements it should work well with the Street Locator.

To read more about how to set the Garmin GPS III device to NMEA mode:

1. Consult the device manual at www.garmin.com/manuals/gps3.pdf.
2. Read pages 13, 67, and 75, for the relevant information.

To set the GPS device to NMEA mode:

1. Press MENU twice and then select the Setup submenu by using the rocker keypad (page 13).
2. Use the LEFT/RIGHT keys on the rocker keypad to move to the Interface tab (page 67).
3. Use the UP/DOWN keys on the rocker keypad to select Format and then press ENTER (page 75).
4. Select NMEA by using the UP/DOWN keys on the rocker keypad and then press ENTER (page 75).
5. Press QUIT to return to the main menu (page 13). The GPS device should now meet the proper mode requirements to work with Street Locator.

Contact Garmin Technical Support by email at techsupp@garmin.com or by phone at 800 800 1020 (U.S. and Canada only) or +1 913 397 8200 for further assistance.

Back to top

Using a Garmin GPS 12
The National Geographic Street Locator insufficiently detects the presence of the Garmin GPS 12 device. On occasion the Street Locator detects the GPS device but a comparison of the coordinates shows great differences. The issue is due to the type of mode chosen on the GPS device and is resolvable. You must choose a mode that is NMEA 0183 version 2.0 compliant. The mode must also send a real-time stream of data to the Street Locator. Consult the manual for further reference and then follow the steps for setting the device to NMEA 0183 2.0. Once the GPS device meets the mode requirements it should work well with the Street Locator.

To read more about how to set the Garmin GPS 12 device to NMEA mode:

1. Consult the device manual at www.garmin.com/manuals/gps12.pdf.
2. Read pages 5, 6, 41, and 47 for the most relevant information.

To set the GPS device to NMEA mode:

1. Press Page or Quit until you reach the Main Menu Page (see pages five and six).
2. Highlight the I/O field and press Enter (page 41).
3. Select the NMEA 0183 2.0 and press Enter (page 47).
4. The National Geographic Street Locator and the Garmin GPS 12 device should now work well together.
5. Contact Garmin Technical Support by email at techsupp@garmin.com or by phone at 800 800 1020 (U.S. and Canada only) or +1 913 397 8200 for further assistance.

Back to top

Using a Magellan GPS 315
For information on how to set the mode for the device, follow these instructions per page 46 of the user manual:

1. Press Menu and select Setup
2. Press Enter and select NMEA
3. Press Enter and select V2.1 GSA from the Menu
4. Press Enter

Contact Magellan Technical Support if further information is needed:
Phone: +1 909 394 5000
Fax: +1 909 394 7050
Visit their Web site at www.magellangps.com

Back to top

Using a Lowrance GlobalNav 212
The National Geographic Street Locator insufficiently detects the presence of the Lowrance GlobalNav 212 GPS device. On occasion the Street Locator detects the GPS device but a comparison of the coordinates shows great differences. The issue is due to the type of mode chosen on the GPS device and is resolvable. You must choose a mode that is NMEA 0183 version 2.0 compliant. The mode must also send a real-time stream of data to the Street Locator. Consult the manual for further reference and then follow the steps for setting the device to NMEA 0183 2.0. Once the GPS device meets the mode requirements it should work well with the Street Locator.

For information on how to set the mode as described in the electronic manual:

1. Consult Lowrance Technical Support at www.lowrance.com/support.asp.
2. Look for GlobalNav 212 on the page of manuals.
3. Double-click the GNAV212.PDF file to consult the Lowrance GlobalNav 212 manual while on line.
   
   (Or double-click the GNAV212.ZIP file to download the manual to your hard drive.)
   
   
4. If further assistance is needed, e-mail us at cdromcustomersupport@nationalgeographic.com.

Back to top

General

An error occurred searching for an address
Description: Searching for a street address in the National Geographic Trip Planner Platinum 2000 may return the result "An error occurred while searching for the address."

Solution: The city in which the address is located may not have any street-level maps. If street-level maps are not available for a particular city you should utilize the National Geographic Street Locator program that came bundled with this version of National Geographic Trip Planner Platinum 2000.

Back to top

Incorrect version of the DLL MSJET35.DLL
Description: While running the National Geographic Trip Planner Platinum 2000 an error message equivalent to "An incorrect version of the DLL file. MSJET35.DLL file is not valid" may appear. Response: You may need to download the Microsoft Jet 3.5 Service Pack 3 from the Web. This patch was released on October 11, 1999.

1. Click to download the file from Microsoft support.
2. Save the file to your desktop.
3. After the file has downloaded close your web browser and return to your desktop.
4. Double click on the jet35sp3.exe file on your desktop.
5. Close the National Geographic Trip Planner Platinum if you have not already done so.
6. Launch the National Geographic Trip Planner Platinum and the issue should be resolved.

Note: It is possible that your issue won't be resolved until you restart the computer. If you would like further information about this issue please see Microsoft's documentation.

Back to top

Error: Mmsystem296 the file cannot be played.
Description: While attempting to play a compressed sound file (.wav), a message appears as, "msystem 296. The file cannot be played on the specific MCI device." To resolve the issue, remove and then install.

Solution: Use the instructions below to remove and then reinstall the Windows Audio Compression. If this does not solve the problem, you may need to download and install the Microsoft utility to re-associate AVI files with the Microsoft AVI File support libraries. If you would like further information on this issue please read Microsoft's article on Troubleshooting Compressed Audio or Microsoft's article on Error Messages When You Play Video.

Note: The procedure listed may require a Windows CD.

1. Click on the Start button, choose Settings, and then select Control Panel.
2. Double-click Add/Remove Programs.
3. Click the Windows Setup tab.
4. In the Components list box, scroll to and click on the name Multimedia (do not click on the check box).
5. Click Details.
6. Click the Audio Compression check box to clear it, and then click OK.
7. Click OK again to complete the removal.
8. Repeat steps 2-5 to return to the Audio Compression option in Add/Remove Programs.
9. Click the Audio Compression check box to select it, and then click OK.
10. Click OK and then click OK again. Follow the on-screen directions. The problem should now be resolved.

If the above steps did not resolve the issue, please continue with these next steps.

1. Download from this page support.microsoft.com/support/kb/articles/Q219/0/47.asp the file mmsys296.exe.
2. Double click the file to start the install and follow the directions.
3. Try the program again. The issue should be resolved.

Back to top

NGTRIPPLANNER ... IPF in Module UTILW32.DLL
Description: While calculating directions with National Geographic Trip Planner Platinum 2000, a message appears as, "NGTRIPPLANNER caused an invalid page fault in module UTILW32.DLL."

Solution: Make sure your system's date is set prior to the year 2038

1. Double-click on the Clock at the bottom-right corner of the Windows Taskbar.
2. Change the year to the current one or to any date before January 19, 2038.
3. Click on the Apply button and then click on the OK button.
4. The issue should now be resolved.

Back to top

Unable to calculate directions for ferries or islands
Description: While running National Geographic Platinum 2000 you are unable to create route directions when the route includes a trip by ferry or the destination is on a island.

Solution: Set your origin or destination to the location on the mainland where the ferry docks.

Back to top

Unable to initialize DAO/Jet Db Engine
Description: While running the National Geographic Trip Planner Platinum 2000, an error message appears as, "Unable to initialize DAO/Jet db engine."

Solution: Try downloading the Typical Install for x86 Microsoft Data Access Components update from the Microsoft website. (This update takes 6 MB of free hard drive space.

1. Go to the Microsoft Data Access Components page.
2. Read the instructions for downloading and installing the update.
3. Download and install the update.
4. Launch the National Geographic Trip Planner Platinum 2000 and the issue should be resolved.
5. It is possible that a new error message equivalent to, "An incorrect version of the DLL file. MSjet35.dll file is not valid" may now appear.
6. If this new error message appears, then look for the solution in this database.

Back to top

Trip Planner won't start in Win 2000
Description: Autorun won't work, and after installation the program won't launch.

Response: For customers running National Geographic Trip Planner Platinum 2000 on Microsoft's Windows 2000 operating system, you will need to apply a Microsoft Critical Update to resolve this issue. Microsoft has made the February 17, 2000 critical update to Windows 2000 available on their website. Contact Microsoft to obtain the patch.

Follow the instructions on the Windows 2000 Compatibility Updates page and run National Geographic Trip Planner Platinum 2000 again. Please note that at the time that National Geographic Trip Planner Platinum was designed and produced Windows 2000 was not available for testing. As a result, you may have variable success in running National Geographic Trip Planner Platinum on Windows 2000.

Back to top

Program will not install from the Program Disk
Description: When first using National Geographic Trip Planner Platinum 2000, the program disk is in my computer and the product will not install.

Solution: National Geographic Trip Planner Platinum 2000 is a three CD set. Two CDs, the "Install Me/Multimedia Disk" and the "Program Disk," are in a single CD jewel case. The third CD, National Geographic Street Locator, sits in a separate jewel case.

Use the "Install Me/Multimedia Disk" disk to load National Geographic Trip Planner Platinum 2000 onto your computer. Once installed, simply place the "Program Disk" into your computer's CD-ROM drive to run the program. The Program Disk has a picture of a road going through a forest (mostly green with the gray road in the middle). The Install Me/Multimedia Disk has a picture of a stream with a small waterfall and some forest in the background (the picture is mostly blue and white). Flip the jewel case over and look for the Install Me/Multimedia disk. If you place that CD in the drive instead of the Program disk the install should work.

Back to top

I/O Error during installation
Description: During the installation of National Geographic Trip Planner Platinum 2000 an error message says "I/O Error."

Solution: There are several possible reasons for this issue, including problems with your CD drive or a dirty or damaged CD. If the Install Me/Multimedia Disk does not install properly, try cleaning the disk by running it under warm water and drying it with a lint-free cloth. If this does not work, there are several solutions offered below. Please try them in the following order:

A.

1. Click on the Start button, select Settings, and then click the Control Panel.
2. Double-click the System icon and the System Properties dialog box will open.
3. Click the Performance tab and read the information to the right of the File System and Virtual Memory lines. If either of these two lines indicates, "Some/all drives are using MS-DOS compatibility mode," then the Install Me/Multimedia Disk will not install properly. In this case please continue with step four. If both lines show "32-bit" continue with the next set of procedures, under "B."
4. Click the Device Manager tab to see if there are any conflicts for the items listed. If any items in the device manager have a conflict, an icon with a yellow circle and a black exclamation point will appear. If you see any of these icons, contact your computer manufacturer for assistance with this issue.

B.

1. Click on the Start button, select Settings, and then click the Control Panel.
2. Double-click the System icon and the System Properties dialogue box will open.
3. Click the performance tab and read the information to the right of the File System and Virtual Memory lines. If both of these two lines show "32-bit" click on the File System button on the lower left area of this dialogue box.
4. Click on the CD-ROM tab.
5. Click on the down-arrow of the list window to the right of Optimize Access Pattern For.
6. Select No Read Ahead so that it appears in the list window.
7. Click on the OK button of the File Systems Properties dialog box.
8. Click on the OK button of the System Properties box.
9. Try to install National Geographic Trip Planner Platinum 2000. Please note that you may have to hit the retry on the I/O error box several times to finish the install.

C.   If the above procedures were not successful, try the following:

1. Insert a blank floppy disk into your floppy-disk drive.
2. Click on the Start button and then select Run.
3. Type in the Open line: Notepad and then click on the OK button. Editing note: It is intended that these lines show up with no spaces between each line
4. Type the following lines in Notepad (or Copy and then Paste):

   @echo off
   COPY %1:\setup.exe %windir%\TEMP\NGInstall
   XCOPY %1:\ng*.* %windir%\TEMP\NGInstall\ /V
   XCOPY %1:\AR302\*.* %windir%\TEMP\NGInstall\AR302\ /S /V
   XCOPY %1:\comctl\*.* %windir%\TEMP\NGInstall\comctl\ /S /V
   %windir%\TEMP\NGInstall\setup.exe
   

5. Click File from the menu bar and then select Save As. The Save As dialog box now appears.
6. Click on the Save In list window and select Floppy Drive A:.
7. Click in the File Name list window and then Type: IOERROR.BAT. Click on the Save button.
8. Click on the Start button and then select Run.
9. Type in the Open line: A:IOERROR X and then click on the OK button (where X represents the letter of your CD-ROM drive). The batch file will attempt to copy several files to your hard drive. If an error occurs you will not be able to continue this procedure. If no errors occur the batch file will start the Setup automatically. If the installer begins, you should be able to install National Geographic Trip Planner Platinum 2000.
10. Make sure to restart Windows after the installation is completed.
11. Remove the Multimedia CD from the CD-ROM drive, and insert the Program CD to launch National Geographic Trip Planner Platinum 2000. A message will appear stating, "Insert the Program CD into the CD-ROM drive" because it cannot be found in the equivalent of the C:\Windows\Temp\NGinstall\ path.
12. Click on Change Drive and then choose your CD-ROM drive from the list. The program should now launch.

Back to top

Export trip directions to Palm handheld
Description:You must have the HotSync® Manager software installed to download a trip plan (in text format) to a Palm handheld. The following trip plan information will be available on your Palm handheld:

• Origin
  
• Destination
  
• Stops
  
• Visits
  
• Turn-by-turn driving directions

Downloading a Trip Plan to Palm handheld

1. Make sure the trip is open in National Geographic Trip Planner Platinum 2001 and that the driving directions have been calculated.
2. Click File and select Export Trip Plan to Palm handheld. A message is displayed when the trip has finished exporting to the Palm Pilot™ Desktop software.
3. Synchronize your Palm handheld with the Desktop software.

Back to top

Text or Buttons Do Not Appear in Trip Wizard

Text

1. Close programs and return to the desktop.
2. Click Start, select Settings and click Control Panel.
3. Double-click the Display icon. The System Properties dialog box will open.
4. Click the Settings tab.
5. Click the down arrow of the font size list window and select Other. The Custom Font Size window will open.
6. Click the Ruler Image and hold the mouse button. (The number in the Scale fonts field will become highlighted.)
7. With the mouse button pressed, move the mouse until the number 113 appears and release the button.
8. Click OK.
9. Click Apply in the Display Properties dialog box.
10. Click Yes when prompted to restart the computer.
11. Run the Trip Wizard options of the National Geographic program.

Buttons

1. Close programs and return to the desktop.
2. Click Start, select Settings and click Control Panel.
3. Double-click the Display icon. The System Properties dialog box will open.
4. Click the Settings tab.
5. Click the Advanced button.
6. Verify that the General tab is selected.
7. Click the down arrow of the font size list window and select Other. The Custom Font Size window will open.
8. Click the Ruler Image and hold the mouse button. (The number in the Scale fonts field will become highlighted.)
9. With the mouse button pressed, move the mouse until the number 113 appears and release the button.
10. Click OK.
11. Click Apply in the Display Properties dialog box.
12. Click Yes when prompted to restart the computer.
13. Run the Trip Wizard options of the National Geographic program.

Back to top

Notice for WINDOWS XP Users

We're sorry but some of our software is not 100 percent compatible with the Windows XP operating system.

Many of our programs were developed prior to XP's release to the market. XP has a different file structure and program requirements. Currently there are no patches or upgrades to accommodate these differences.

However, XP has the Program Compatibility Wizard which can help XP run programs developed under previous versions of Windows. To activate this feature:

1. Click on the Start button.
2. Go to All Programs then Accessories.
3. Select the Program Compatibility Wizard.
4. Select for it to look into the CD drive.
5. Choose for it to run in Windows 98/ME mode.

Most of our programs were made to run on the Windows 95 file structure of Windows 95, 98 and ME—not the Windows NT file structure of Windows NT and 2000.

Please Note: If the software has installed successfully you can right-click on the icon and left-click on Properties; at the top-right you will see a Compatibility tab; this will give you the option to run in Windows 95, 98 and NT mode, 256-colors, ME, etc.

Another alternative would be to make a dual-boot partition. This option allows you to have two operating systems on one hard drive. However, this should be done with the help and support of the correct Technical Support organization and setup for this option is beyond the scope of our services.

E-mail Customer Support: cdromcustomersupport@nationalgeographic.com

Back to top

Back to CD-ROM Support Home Page