Frequently Asked Questions

You may find an answer to your question in our Frequently Asked Questions! Please check this page first, as we may not be able to respond to individual e-mail requests immediately.

Email Addresses


Adventure

Send a letter to the editor about the content of the Adventure website at mpotts@ngs.org.

Advertising

For information on sponsoring an online feature, email ramberg@ngs.org.
Information on advertising in our print publications appears in our online Media Kit.

Customer Service: Magazine Subscriptions

Access 24/7 online customer service for National Geographic, National Geographic Kids, Little Kids, and Traveler magazines to change your address, check your expiration date, report a missing or damaged issue, and much more. Or contact us by email: ngsline@customersvc.com or call +1 800 NGS LINE (800 647 5463) or +1 813 979 6845.


Digital Magazine Subscriptions

Find answers to your questions here. Still need help? Use the appropriate email address below:
National Geographic magazine: ngsdigital@customersvc. com, 1 800 895 2068
National Geographic Traveler: magazine travelerdigital@ customersvc.com, 1 866 808 0818
National Geographic Kids magazine: ngkidsdigital@ customersvc.com, 1 866 808 0841

Donating to National Geographic

Donate online or contact us at givinginfo@ngs. org or +1 202 862 8638 with questions regarding your donation in support of the Society's work in exploration, research, and education. Thank you for your support!

Games

Plan It Green Live: info@planitgreenlive.com
Animal Jam: support@animaljam.com
Game apps: apps@ngs.org
Downloadable games: bworthin@ngs.org

Genographic Project

Send us your questions regarding the Genographic Project to genographic@ngs.org.

Genographic Project en Español

Envienos en Español sus preguntas sobre el Proyecto Genographic a genographicespanol@ngs. org.

Mobile Applications and More

Email us with comments or support questions regarding our content for iPhone, iPad, Android, Windows Mobile 7, and more: apps@ngs.org.

If you need help with our magazine apps, please refer to the digital magazine subscriptions section.

National Geographic Channel

Send comments or questions regarding our television programming to feedback@natgeotv.com or call +1 202 912 6500.

National Geographic Expeditions

For more information or to reserve your space, call toll-free 1 888 966 8687, or reserve online at nationalgeographicexpeditions.com.
For email inquiries use this form.

National Geographic Explorer (our classroom magazine)

Contact info

National Geographic Kids Magazine

Send an email about NG Kids or Little Kids magazines to: kids@ngs.org.

National Geographic Magazine

Send a letter to the Editor about the content of National Geographic magazine to ngsforum@ nationalgeographic.com.

National Geographic Maps

Contact us with questions about our maps at maps@ngs.org or call 1 800 962 1643.

National Geographic Museum and Live!

Customer service and tickets: email ngtickets@ngs.org or call 202 857 7700 (M-F 9 a.m. - 5 p.m.). Group sales: email groupsales@ngs.org or call 202 857 7281 (M-F 9 a.m. - 5 p.m.).

Photography: Stock Photography

National Geographic Stock's photography collection offers the best in rights managed and royalty free wildlife, travel, landscape, and lifestyle photographs available for professional editorial and commercial licensing. They also represent international commercial photographers specializing in lifestyle, adventure, travel, and landscape photography. Available for assignments. Online portfolios are available. Email natgeocreative@ngs.org.

Photography: Prints

You can order beautiful National Geographic prints for your home or as a great gift. Browse through our collection.

News

Send comments, questions, or concerns regarding the National Geographic News site to newsdesk@ nationalgeographic.com.

Media Relations

Send press inquiries to pressroom@ngs.org. On deadline? Call 202 857 7027.

Speakers Bureau

Send inquiries about having a National Geographic photographer, adventurer, explorer, or scientist speak at your next event to speakers@ngs.org.

Traveler Magazine

Send a letter about Traveler magazine to traveler@ngs.org.

Your Shot & Your Shot Puzzles

Help Form
Frequently Asked Questions

Video/Stock Footage

License the work of hundreds of award-winning cinematographers through National Geographic Creative at natgeocreative@ngs.org.

Videos/DVDs Product Inquiries or Customer Service

Email custserv@natgeovideos.com or call 800 627 5162.

Webmaster

Email: webmaster@ nationalgeographic.com

Miscellaneous

Not sure where to send your question? We’ll pass it to the proper department. Please keep in mind that the high volume of mail does not allow us to send everyone a personal answer. Email us at askngs@nationalgeographic.com.


Mailing Addresses

Bulk and Trade Orders/Special Sales

National Geographic Society Special Sales
P.O. Box 10543
Des Moines, IA 50340

Classroom Magazines

(Explorer, Extreme Explorer, Young Explorer)
[Name of Magazine]
P.O. Box 11305
Des Moines, IA 50347

Donating to National Geographic

National Geographic Society Development Office
1145 17th Street NW
Washington, D.C. 20090-8199

Education Programs

National Geographic Society
1145 17th Street N.W.
Washington, D.C. 20036-4688

Headquarters

National Geographic Society
1145 17th Street N.W.
Washington, D.C. 20036-4688

Magazine Orders

(National Geographic, Traveler, Adventure, and National Geographic Kids)
[Name of Magazine]
P.O. Box 63002
Tampa, Florida 33663-3002

Maps: Product Inquiries

National Geographic Maps
212 Beaver Brook Canyon Road
Evergreen, CO 80439

National Geographic Books (General Audience)

National Geographic Society P.O. Box 10543
Des Moines, IA 50340

National Geographic Children's Books

National Geographic Society
P.O. Box 4002864
Des Moines, IA 50340

Online Store/Catalog Inquiries

National Geographic Catalog/Online
777 South State Road 7
Margate, FL 33068
United States

TOPO! Digital Maps

National Geographic Maps
212 Beaver Brook Canyon Road
Evergreen, CO 80439


Telephone Numbers

Donating to National Geographic

Toll free 800 373 1717 (U.S. and Canada only) Outside the United States and Canada: +1 202 862 8638

General Society Information

800 NGS LINE (800 647 5463)
800 548 9797 (TDD)
Outside the United States and Canada: +1 813 979 6845

Maps—Product Inquiries and Support

800 962 1643

National Geographic Adult Books

Toll Free 888 647 6733
Outside the United States and Canada: +1 515 362 3345



Magazine Orders

(National Geographic, Traveler, Adventure, and National Geographic Kids)
800 NGS LINE (800 647 5463)
800 548 9797 (TDD)

National Geographic Children's Books

Toll Free 877 873 6846

National Geographic Channel/Information or Inquiries

+1 202 912 6500

National Geographic Expeditions

For more information or to reserve your space, call toll-free 1-888-966-8687, or reserve online at nationalgeographicexpeditions.com.

Videos and DVDs Product Inquiries

800 627 5162