To ensure you receive your National Geographic emails, please add ngs@e.nationalgeographic.com to your address book. Follow the step-by-step instructions below based on your email subscriber.
Gmail

To make sure email gets delivered to your Gmail inbox, you must add the email address ngs@e.nationalgeographic.com to your contacts list.

  • Click the drop-down arrow next to "Reply" in the upper right side of your inbox screen
  • Click the "Add National Geographic to Contacts List" option from the list that appears
  • You will now see National Geographic appear under the link "Contacts" on the left side of the page
  • Click the link "Contacts" and then the "Search Contacts" form field
  • Now you can select to move National Geographic to a contact list of choice and edit any details
Yahoo!


If you’re not receiving emails that you are expecting in Yahoo!, there are two things you can do:

Report as "Not Spam"

  • Check your Yahoo! Bulk folder
  • If you see the email from National Geographic, highlight it and click "Not Spam"
  • This does not guarantee that your mail will be delivered in the future, but it does help
  • Click "Save"

Create a Filter

  • Click "Options" in the top right navigation bar
  • Select "Mail Options" from the list that drops down
  • Choose "Filters" located on the left side of the page
  • Click the "Add" button on the Filters page
  • Choose the field you want to match in the incoming message. For example, "header" or "to"
  • Choose the criterion by which you want a match to be made, such as "contains"
  • Enter the text string to compare. For example: from National Geographic
  • Choose the destination folder to which you would like the message delivered. For example: Inbox


Microsoft Hotmail

In Hotmail, you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails. Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

Mark Sender as Safe

  • Click "Show content" to view the body of the email if it contains images and HTML
  • Click "Mark as safe"
  • National Geographic will now be added to your list of "Safe senders"

Manually Add to Safe List

  • Click "Options" in the upper right corner of your Hotmail screen
  • In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
  • Click the link "Safe senders"
  • Enter the email address "ngs@e.nationalgeographic.com"
  • Click "Add to list"
AOL

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  • Click the "Spam Controls" link on the lower right side of your inbox screen
  • When the "Mail & Spam Controls" box appears, click the "Custom sender list" link
  • Choose the "allow email from ngs@e.nationalgeographic.com" option
  • Add the domain or email address you would like to receive mail from, then click "Add"
  • Click "Save"


If using AOL web mail, replying to an email from National Geographic will also work. Email from that domain will now be delivered straight to your Inbox.

Comcast

Follow these instructions for your Comcast email.

  • Click on the [Save Address] link at the top of this message (it's next to "From Address")
  • For the field titled First Name, please enter National Geographic
  • Then click Save Entry and you're all done
Microsoft Outlook

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen—with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

Change settings:

  • Right click on a non-displaying image in an HTML email
  • Choose "Change automatic download settings" option
  • When the popup comes up, uncheck the first box in the list that says "don't download pictures or other HTML content automatically"
  • Click "OK"

Add sender to address book:

  • Open the email
  • Right click on the from address
  • Choose "Add to contacts" option

Add domain to safe sender list:

  • Right click on a non-displaying image in an HTML email
  • Choose "Add the domain to the safe sender list" option