The Challenge

With multiple brands under the Hyatt umbrella, Hyatt was looking for a unique strategy to differentiate their luxury sector of Park Hyatt properties while also creatively defining what it means to be a World of Hyatt Globalist, the top tier of their loyalty program.

The Insight

A previous partnership between National Geographic and Park Hyatt demonstrated how associating with a credible brand in the personal luxury space leads to a deeper connection with discerning guests. The new campaign would enable Hyatt to build on the success of their original partnership using those learnings.

The Solution

Two renowned World of Hyatt Globalists were selected to showcase how luxury is personal to them by retracing the journey of their prized travel-acquired mementoes, while National Geographic Photographer Andy Mann documented their stories.

  • Instagram stories and visually-compelling social posts on Facebook and Twitter delivered a qualified audience to a custom hub. An interactive map on inspired audiences to learn more about Park Hyatt hotels and their locations.
  • Cobranded digital ad sets were created to drive traffic to the digital hub, where Park Hyatt owned the ad space to further encourage planning and booking a stay on

The Results

The campaign over-delivered on impressions by 74%, adding additional brand exposure for Park Hyatt.

Instagram posts exceeded @natgeotravel branded posts engagement rate benchmarks by 1.5X.

CTR on the cobranded ad sets across driving to the digital hub exceeded benchmark by 3.8X.

Clickthrough rate on Park Hyatt banners on the digital hub outperformed benchmark by 46%.

Social media sentiment measured was overwhelmingly positive, with 86% of the total emotional reactions in the “Love”, “Enjoy”, and “Beautiful” categories

Additional brand exposure
Engagement rate on Instagram
Digital Hub outperformance
Positive emotional reactions